← Back to Help Center

FAQ

Common questions about login, data estimates, audit vs Issues, and more.

4 min read

FAQ

Do I have to log in?

Not always. Consultant-led delivery with offline HTML reports does not require client login.
Self-serve operations need a Vidau account at geo.vidau.ai.

Issues all show Health 50—what now?

Usually means Refresh estimates was not run or probe data is missing:

  1. Ensure Prompt Management has ≥ 20 active prompts
  2. Wait for Prompt × Platform probes
  3. Click Refresh estimates on Issues

What is the difference between audit and Issues?

audit Issues
Measures Whole-site GEO readiness Each tracking prompt
Entry Agent Issues page
Typical use First diagnostic HTML report Weekly action queue

Use audit for baseline; Issues for ongoing priorities.

What does the “estimate” banner on Overview mean?

Some AI platforms use simulated probes when API keys are not configured. UI labels this as estimate/simulated.
Still useful internally—note the scope in external reports.

Is Volume exact Google monthly search volume?

No. Issues Volume is a relative estimate for comparing prompts within your brand—not Keyword Planner precision.

How reliable is Query Fanout?

Query Fanout shows AI-inferred sub-question structure—good for topic planning, not search volume facts.

Does a content score of 80 guarantee AI citations?

No. Scores are diagnostic to improve citability—they do not guarantee any AI system will cite your brand.

Does WordPress publishing go live automatically?

Default is save as draft—review in WordPress before publishing.

Minimum weekly steps?

Minimum:

  1. Overview KPI check
  2. Issues — 1 Optimize

See Weekly Routine for the full checklist.

Data scope statement

When reporting externally, clarify:

  • Overview KPIs come from Prompt × Platform probes; some platforms may be simulated without API keys.
  • Issues Volume is relative, not exact monthly search volume.
  • GEO and Citability scores are diagnostics—not guarantees of AI citations.
  • Capabilities evolve with product releases; refer to current UI and release notes.

More help